At Panos Project Realty Pty Ltd (T/As PanVest Property), we are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We only collect information that is reasonably necessary to provide our professional real estate and investment services.
Standard Information: Name, residential address, telephone numbers, and email addresses.
Sensitive Information: To help with investment property services, we may collect financial details, investment goals, and property ownership history.
In-Person Collection: If you attend an open home or inspection, we collect your contact details for security and follow-up purposes.
Note: Providing your information is voluntary; however, if you choose not to provide certain details, we may be unable to provide you with our full range of services.
We use your data to facilitate property transactions and provide investment insights. This includes:
We do not sell or rent your personal information. We only disclose your data to the following parties when necessary to facilitate your transaction:
Professional Advisors: Your nominated accountants, mortgage brokers, solicitors, or conveyancers.
Transaction Partners: Developers, builders, or other real estate agents involved in your purchase.
Service Providers: Property managers or quantity surveyors.
Regulatory Bodies: Government authorities where required by law (e.g., NSW Fair Trading).
Your data is stored securely within Zoho CRM, which utilises AES-256 encryption. We take all reasonable technical and organisational steps to protect your information from unauthorised access, loss, or misuse.
In line with recent privacy reforms, we do not hold data longer than necessary:
Inquirers: If you do not proceed to a sale or service agreement, your data is deleted after 12 months.
Clients: If you complete a transaction, we retain your data for 7 years to comply with Australian tax and civil liability laws.
You have significant rights regarding your data:
Access & Correction: You can request a copy of your data or ask us to fix inaccuracies at any time.
Opt-Out: You can unsubscribe from marketing by clicking the “Unsubscribe” link in our emails or emailing info@PanVest.com.au. We process these requests within 28 days.
Deletion: You may request that we delete your personal information (subject to our legal record-keeping obligations).
Our website uses cookies to improve your user experience. We use third-party tools to analyse aggregate, non-identifiable data such as page views and time spent on site. You can disable cookies in your browser settings, though some website features may stop functioning.
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those external sites and encourage you to read their policies.
If you have a concern about how your data is handled, please contact our Privacy Officer at:
Email: info@panvest.com.au
Address: Suite 3.28, 4 Ilya Avenue, Erina NSW 2250
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Last Updated: March 2026
