At Panos Project Realty Pty Ltd (T/As PanVest Property), we are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) (AML/CTF Act) as regulated by AUSTRAC.
1. Collection of Personal Information
We only collect information that is reasonably necessary to provide our professional real estate and investment services, and to meet our statutory compliance obligations.
Standard Information: Name, residential address, telephone numbers, and email addresses.
Identity Verification Information (AML/CTF Compliance): Government-issued identification (such as driver’s licences, passports, Medicare cards, or proof of age cards), date of birth, citizenship/residency status, corporate governance documentation (for entities/trusts), and verification of beneficial ownership, as required under AUSTRAC guidelines.
Sensitive & Financial Information: To help with investment property services and statutory reporting, we may collect financial details, source of funds/wealth, investment goals, and property ownership history.
In-Person Collection: If you attend an open home or inspection, we collect your contact details for security and follow-up purposes.
Note: Providing your information is voluntary; however, if you choose not to provide certain details or required identity documentation, we may be unable to fulfill statutory customer due diligence requirements or provide you with our full range of services.
2. How We Use Your Information
We use your data to facilitate property transactions, satisfy legal compliance obligations, and provide investment insights. This includes:
• Performing mandatory Know Your Customer (KYC) checks and customer due diligence in line with AUSTRAC guidelines and AML/CTF legal requirements.
• Providing property sales and investment services.
• Assessing affordability and investment feasibility.
• Automated Decision-Making (ADM): We may use software to filter and recommend investment opportunities based on your criteria.
• Maintaining contact and providing industry updates or marketing (where you have consented).
3. Disclosure to Third Parties
We do not sell or rent your personal information. We only disclose your data to the following parties when necessary to facilitate your transaction or comply with legal requirements:
Regulatory & Government Bodies: AUSTRAC, NSW Fair Trading, law enforcement, or other regulatory authorities where required or authorised by statutory obligations (e.g., AML/CTF reporting).
Identity Verification Services: Third-party electronic identity verification vendors used to verify identity against official registers in accordance with AUSTRAC rules.
Professional Advisors: Your nominated accountants, mortgage brokers, solicitors, or conveyancers.
Transaction Partners: Developers, builders, or other real estate agents involved in your purchase.
Service Providers: Property managers, building inspectors, quantity surveyors, or secure data hosting facilities.
4. Data Security and Storage
Your data is stored securely within Zoho CRM, which utilises AES-256 encryption. We take all reasonable technical and organisational steps to protect your information from unauthorised access, loss, or misuse.
5. Data Retention (“The Right to be Forgotten”)
In line with privacy principles and legal compliance requirements, we retain data as follows:
Inquirers: If you do not proceed to a sale or service agreement, your data is deleted after 12 months.
Clients & Identity Verification Records: If you enter into a transaction or complete identity verification, we retain your personal data and statutory compliance records for a minimum of 7 years (or longer if required under the AML/CTF Act and tax legislation) to fulfill Australian regulatory and civil liability obligations.
6. Your Rights and Choices
You have significant rights regarding your data:
Access & Correction: You can request a copy of your data or ask us to fix inaccuracies at any time.
Opt-Out: You can unsubscribe from marketing by emailing info@PanVest.com.au. We process these requests within 28 days.
Deletion: You may request that we delete your personal information (subject to our statutory record-keeping obligations under the AML/CTF Act, Australian tax laws, and civil liability requirements).
7. Cookies and Website Tracking
Our website uses cookies to improve your user experience. We use third-party tools to analyse aggregate, non-identifiable data such as page views and time spent on site. You can disable cookies in your browser settings, though some website features may stop functioning.
8. External Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those external sites and encourage you to read their policies.
9. Complaints and Contact
If you have a concern about how your data is handled or wish to submit a query regarding our AML/CTF privacy compliance, please contact our Privacy Officer at:
Email: info@panvest.com.au
Address: Suite 3.28, 4 Ilya Avenue, Erina NSW 2250
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Last Updated: September 2026
